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WHEN WILL I RECEIVE MY ORDER? We generally ship all orders within 1-5 business days depending on our workload. It usually takes our courier service another 1-5 business days to make the delivery once the order has been dispatched. Our regular time
HOW DO I RETURN A PRODUCT? You can return items to us according to our Returns Policy found here: https://grimfrost.com/pages/terms-conditions You can return any item for a refund within 14 days of receiving your original order. Please have in m
HOW DO I CANCEL MY ORDER? Please either contact our customer support at: https://grimfrost.com/pages/contact-us or at [email protected] Make sure to include your order number so that we can assist you as swiftly as possible. If an order has al
HOW CAN I REMOVE AN ITEM FROM MY ORDER? Please either contact our customer support at: https://grimfrost.com/pages/contact-us or at [email protected] Make sure to include your order number so that we can assist you as swiftly as possible.
DO YOU OFFER CUSTOM ORDERS? Unfortunately we do not have the time required to work on custom orders.
WHICH COUNTRIES DO YOU SEND TO? We ship orders to countries all over the world. However, we have been forced to remove certain countries from the shipping list since they have in each and every case presented problems for the customer. We stri
IS VAT INCLUDED IN THE PRICE? VAT is included into the price within the EU, unless you operate a business and have a VAT number. Customers outside of the EU are excluded from VAT*. It is possible that orders outside of the EU may be subject to impo
DO I HAVE TO PAY IMPORT TAXES TO THE US? USA: In this current moment (January 2021), any articles imported for personal use with a value of under $800 can be imported duty free, and any articles imported for personal use with a value between $800 an
DO I HAVE TO PAY IMPORT TAXES TO CANADA? Canada: All couriers charge a processing fee in Canada on top of the import taxes to cover their administrative costs with handling the paperwork and communications with the customs department. Please check w
DO I HAVE TO PAY IMPORT TAXES TO THE UK? UK: From January 1, 2021, all UK orders above 135 GBP are excluded from VAT in our shop. The UK government may, however, charge domestic VAT on your order. Please look up your local rules and regulations for
CAN I SHIP TO P.O BOXES OR MILITARY BASES? Please note that DHL does not accept deliveries to P.O. Boxes or military bases. If such addresses, or addresses that aren't correct, or are written using a different set of characters from the English alp
WHERE IS MY ORDER? We generally ship all orders within 1-5 business days depending on our workload, but sometimes your order can get stuck due to faulty address, some items needing to be assembled, or simply just a higher work load such as around th